Privacy Policy

RAVIEWS ("we," "us," or "our") provides reputation and review workflow software for home service companies. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

By using our website or services, you agree to the practices described in this policy.

We may collect the following categories of information:

• Contact and inquiry information — such as your name, email address, company name, and messages submitted through our contact form or demo request flows.
• Company onboarding information — such as business details, plan selections, technician counts, and other information provided during onboarding or account setup.
• Customer review interaction data — such as review text, ratings, selected traits or chips, and related metadata when customers interact with a company's review page.
• Technician and company identifiers — such as company names, slugs, technician names, roles, and related profile information used to operate review pages and dashboards.
• Authentication information — such as account email addresses and session data when you sign in to protected areas of the platform.

RAVIEWS does not use third-party advertising or analytics cookies on the public marketing site at this time.

When you sign in, we use essential session cookies managed through Supabase authentication to keep you logged in and secure your account. These cookies are required for authenticated features to function.

We use collected information to:

• Respond to inquiries and demo requests
• Onboard and support customer accounts
• Operate review pages, dashboards, and coaching tools
• Maintain platform security and access controls
• Improve reliability, usability, and product quality
• Comply with legal obligations and enforce our terms

We do not sell personal information. We use information only as needed to provide and improve the RAVIEWS service.

We use trusted infrastructure and service providers to operate RAVIEWS. These providers process data on our behalf under their own terms and privacy practices:

• Vercel — application hosting and delivery
• Supabase — database, authentication, and data storage
• Resend — transactional email delivery for contact and privacy requests

Data may be processed in the United States or other locations where these providers operate.

We retain information for as long as needed to provide the service, support your account, meet legal obligations, and resolve disputes. Retention periods vary depending on the type of data and the nature of our relationship with you.

When data is no longer needed, we take reasonable steps to delete or de-identify it, subject to backup and legal requirements.

Depending on your location and relationship with RAVIEWS, you may have the right to request access to, correction of, or deletion of personal information we hold about you.

To submit a privacy request, use our data request form or contact us through the contact page. We may need to verify your identity before fulfilling a request.

We apply technical and organizational safeguards designed to protect information. For more detail on our current security practices, see our Security page.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes may also be communicated through the website or directly to account holders where appropriate.

Questions about this Privacy Policy can be submitted through our contact page or data request form.